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Elements and Performance Criteria

1. Operate point-of-sale equipment
2. Point-of-sale equipment is operated in accordance with design specifications
3. Point-of-sale terminal is opened and closed in accordance with organisational policies and procedures
4. Point-of-sale terminal is cleared and tender is transferred in accordance with organisational policies and procedures
5. Cash handling is conducted in accordance with organisational security procedures
6. Supplies of change and cash float are maintained in point-of-sale terminal in accordance with organisational policies and procedures
7. Records of transaction errors are recorded in accordance with organisational policies and procedures
8. Adequate supplies of dockets, vouchers and point-of-sale documents are maintained
9. Perform point-of-sale transactions
10. Point-of-sale transactions are completed in accordance with organisational policies and procedures, and relevant legislation
11. Organisational procedures for cash and non-cash transactions are identified and applied
12. Organisational policies and procedures for exchanges and returns are identified and applied
13. Information is entered correctly into point-of-sale equipment
14. Total price and amount of cash received is verbally stated and correct change is tendered
15. Complete sales
16. Relevant documentation is completed in accordance with organisational policies and procedures
17. Sales transactions are processed in a timely manner in accordance with organisational policies and procedures
18. Remove takings from register or terminal
19. Register or terminal is balanced at designated times in accordance with organisational policies and procedures
20. Cash float is separated from takings prior to balancing and is secured in accordance with organisational policies and procedures
21. Change is supplied to register or terminal in accordance with organisational policies and procedures
22. Register or terminal reading or printout is obtained and interpreted
23. Cash and non-cash documents are removed and secured in accordance with organisational policies and procedures
24. Reconcile takings
25. Cash is counted accurately
26. Non-cash documents are calculated accurately
27. Balance between register or terminal reading and sum of cash and non-cash transactions is determined correctly and recorded in accordance with organisational policies and procedures
28. Discrepancies between register or terminal reading and sum of cash are determined correctly and recorded in accordance with organisational policies and procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation applying relevant organisational policies and procedures when handling cash and removing takings from register or terminal, cash float, reading registers and recording information calculating financial transactions in accordance with workplace procedures communicating effectively verbally and non-verbally counting cash implementing relevant organisational policies and procedures interpreting and completing relevant documentation managing time effectively and completing tasks in a set timeframe operating register or terminal equipment in accordance with manufacturer instructions and organisational procedures processing documentation and records responsibly in accordance with organisational policies and procedures reporting on financial transactions tendering correct change using point-of-sale equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

cash and noncash handling procedures organisational policies and procedures for conducting, balancing and securing financial transactions relevant legislation, regulations and codes of practice workplace policies and procedures for client service and point-of-sale techniques.

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